RETURN & REFUND POLICY
We want you to love what you ordered. If something isn't right, we're here to help.
30-DAY RETURNS
You have 30 days from the delivery date to request a return. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached.
HOW TO START A RETURN
Email us at [your-support-email] with your order number and the item(s) you'd like to return. We'll send you the return instructions and address. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
REFUNDS
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement.
EXCHANGES
The fastest way to exchange an item is to return the original (per the steps above) and place a new order for the size or colour you want.
NON-RETURNABLE ITEMS
For hygiene reasons, the following cannot be returned unless faulty: final-sale items, and any item marked as non-returnable at checkout. Gifts with purchase (free items) must be returned if you return the qualifying order.
FAULTY OR INCORRECT ITEMS
If you receive a damaged, defective, or wrong item, contact us within 7 days of delivery and we'll make it right at no cost to you.
CONTACT
Questions? Reach us at maisonvendomme@support.com or via our Contact page. We reply within 24–48 hours.
