PRIVACY POLICY
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.
INFORMATION WE COLLECT
When you place an order or contact us, we collect information such as your name, email address, shipping and billing address, phone number, and payment details. When you browse the store, we automatically collect device and usage data (IP address, browser, pages viewed) via cookies and similar technologies.
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders, and send order confirmations and updates.
- Provide customer support and respond to your requests.
- Prevent fraud and keep the store secure.
- Improve our store and, where permitted, show you relevant ads and offers.
SHARING YOUR INFORMATION
We share information only with the partners needed to run the store: our e-commerce platform (Shopify), payment processors, shipping carriers, and analytics/advertising providers (e.g. Meta, Google). We never sell your personal data.
COOKIES
We use cookies to keep your cart, remember preferences, measure performance, and personalise advertising. You can control cookies through your browser settings and our cookie banner where applicable.
YOUR RIGHTS
Depending on where you live (including the UK/EU under GDPR), you may have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at maisonvendome@support.com.
DATA RETENTION
We keep your information only as long as needed to fulfil orders, comply with legal obligations, and resolve disputes.
CONTACT
For any privacy question or request, email us at maisonvendome@support.com. We respond within 24–48 hours.
